Contact Us Email: [email protected] Business Hours: Monday to Friday, 9:00 AM - 5:00 PM

Frequently Asked Questions

1. Premium features not working?

• Please confirm that your network connection is stable (we recommend using reliable Wi-Fi or 4G/5G network)
• Try quitting and restarting the app
• Check if you're logged in with the correct Apple account that purchased the premium membership
• If you've already purchased premium but still can't use the features, please try tapping "Restore Purchases"
• If the problem persists, please contact technical support and provide your purchase receipt

2. Sync failed?

• Confirm you're logged in with the same account
• Check if iCloud/cloud sync is enabled
• Ensure your device has a good network connection, wait a moment and then refresh
• If the problem continues, please contact us and include your device model and system version

3. App crashes/running abnormally?

• Confirm your system is updated to the latest version
• Try uninstalling and reinstalling the app
• Provide the steps you took when the problem occurred and screenshots to help us troubleshoot

4. Payment-related issues

• Features not unlocked after purchase? Please tap "Restore Purchases"
• Confirm if payment was successful (you can check your bill in App Store / payment channel)